Masthead
Contact Pookie CA
Last updated 2026-05-12
Contact Us
We’re a small team. We try to respond to every message — usually within 1-2 business days.
General support, questions, feedback
Email: support@pookieca.com
Use this for:
- “How do I unlock a chapter?”
- “Why is my payment not reflecting?”
- “I found an error in an MCQ solution”
- Feature requests
- General feedback
When emailing, please include:
- Your registered email or Telegram username
- A clear description of what you’re stuck on
- A screenshot if the issue is visual
Payment issues
Email: support@pookieca.com Subject line: “Payment — [Order ID or Razorpay Payment ID]”
For:
- Payment succeeded but unlock didn’t activate within 10 minutes
- Subscription not activating
- Receipt or invoice request
Include your Razorpay payment ID (starts with pay_...) — it’s in your payment confirmation email and SMS.
Refund requests (limited cases only)
Email: support@pookieca.com Subject line: “Refund Request — [Order ID] — [Reason]”
Important: Pookie CA has a strict NO-REFUNDS policy. Please read our Refund Policy before sending a refund request.
Refunds are considered only in the following limited cases:
- Duplicate transaction (same amount charged twice within seconds)
- Unauthorised transaction (third party accessed your account)
- Service failure on our end persisting >7 days
Requests outside these scenarios will be declined.
Privacy and data requests
Email: support@pookieca.com Subject line: “Privacy Request — [Your Request Type]”
For:
- Request a copy of your data
- Correct or update your data
- Request account deletion
- Withdraw marketing consent
- Other data-protection queries under the DPDP Act, 2023
We respond within 30 days as required by law.
Press, partnerships, business
Email: support@pookieca.com Subject line: “Press” / “Partnership” / “Business”
We’ll route to the right person on our side.
Telegram
We’re most active here:
- Bot: @PookieCABot — for practice + paid pack purchases
- Channel — Maths: @PookieCAMaths — daily Maths MCQ polls
- Channel — Foundation theory: @PookieCAFoundation — Eco, Law, Accounts polls (launching with content)
DMs to the bot are read. Mentions on channels too. Response time on Telegram is usually under 24 hours.
We do NOT have
- A phone number for customer service (we’re a small team; email is faster than phone tag)
- A WhatsApp customer-care chat (we use WhatsApp only for OTP verification, not support)
- A physical office address (we work remotely)
- A live chat widget on the website (it would lie — we don’t have someone always online)
If you need urgent help, the fastest route is the Telegram bot. We see those in real time during Indian working hours (~10am-10pm IST).
What gets a slow response
| Inquiry type | Response time |
|---|---|
| Active payment issue (you paid, didn’t get access) | Same business day |
| Bug report with reproducible steps | 1-3 business days |
| General feedback, feature request | 3-7 business days |
| Privacy data request | Within 30 days (legally required) |
| Marketing pitch or sales outreach | We may not respond. No offence. |
Honesty
We’re a small operation. We don’t have a 24/7 call centre, and we don’t pretend to. If you write us a thoughtful email, we’ll write a thoughtful reply.
If you’re upset about something, take a breath, write the email anyway — we’d rather know than have you quietly leave. We answer the bad emails too.
—Pookie CA team