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Refund Policy
Last updated 2026-05-12
Refund Policy
Last Updated: 12 May 2026 Effective Date: 12 May 2026
This Refund Policy applies to all purchases made on Pookie CA, including the website at pookieca.com, the Pookie CA mobile application, and the Pookie CA Telegram bot and Mini App.
By making a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.
1. No-refunds policy
All purchases on Pookie CA are FINAL and NON-REFUNDABLE.
This applies to:
- One-time pack purchases (single chapter, half-subject, full-subject unlocks)
- Subscription payments (monthly, quarterly, annual, or any recurring billing)
- Any other paid offering on the Platform
Once a transaction is completed and the corresponding access has been granted to your account, no refund, full or partial, will be issued under any circumstances.
2. Why we have this policy
Pookie CA provides immediate digital access to study materials upon successful payment. Each purchase grants access to content that is consumed digitally and cannot be returned in any meaningful sense. The following considerations apply:
- Digital content is delivered instantly upon payment confirmation
- Access cannot be revoked or “unconsumed” once granted
- We offer a free tier (20 MCQs per day across all subjects) that allows you to evaluate the Platform thoroughly before purchase
- All pricing is displayed clearly before checkout, including the validity period of access
- All product descriptions, scope of access, and validity duration are stated explicitly before purchase
You are expected to use the free tier to evaluate fit and content quality BEFORE making any paid purchase.
3. Specific scenarios — non-refundable
For absolute clarity, the following situations DO NOT qualify for a refund:
| Scenario | Refund? |
|---|---|
| Purchased a pack but did not use it | ❌ No |
| Purchased a pack and used it partially | ❌ No |
| Purchased the wrong pack by mistake | ❌ No |
| Decided to stop preparing for the examination | ❌ No |
| Did not clear the examination | ❌ No |
| Did not find the content useful | ❌ No |
| Subscription auto-renewed; forgot to cancel | ❌ No |
| Changed your mind | ❌ No |
| Found cheaper alternatives elsewhere | ❌ No |
| Technical issues that have been resolved | ❌ No |
| Account suspended for violation of Terms of Service | ❌ No |
| Personal financial hardship | ❌ No |
| Pack expired without you completing the chapters | ❌ No |
4. Exceptions — strictly limited
The only circumstances in which a refund may be considered are:
4.1 Duplicate transaction
If you were charged twice for the same purchase due to a verified technical error (e.g., a payment-gateway glitch resulted in two simultaneous identical transactions), the duplicate charge will be refunded. The original transaction remains valid and non-refundable.
4.2 Unauthorised transaction
If you can provide credible evidence that a transaction was made on your account by an unauthorised third party (e.g., theft of credentials), we will investigate. If the unauthorised charge is verified by us and corroborated by Razorpay’s fraud-investigation procedures, a refund may be issued. You must also file a complaint with the relevant authorities (police, your bank).
4.3 Failed delivery
If we are unable to deliver the purchased content due to a verified service failure on our end that persists for more than 7 consecutive days, and we cannot remediate within a reasonable timeframe, a pro-rated refund may be issued at our sole discretion.
For all three exceptions, a refund request must be submitted within 7 days of the original transaction date, with supporting evidence, by email to support@pookieca.com.
5. How to request a refund (exceptions only)
If your situation falls under Section 4 (exceptions), email us at:
support@pookieca.com Subject line: “Refund Request — [Order ID] — [Reason: Duplicate / Unauthorised / Failed Delivery]”
Include:
- Order ID or Razorpay payment ID
- Date and amount of the transaction
- A clear description of the issue
- Supporting evidence (screenshots, bank statements, police FIR if applicable)
We will acknowledge your request within 3 business days and respond with a decision within 10 business days.
Decisions are made at our sole discretion based on the evidence provided and in accordance with this Policy. Our decision is final.
6. Cancellation of subscriptions
You may CANCEL a subscription at any time from your account dashboard at app.pookieca.com. Cancellation:
- Stops future renewal charges
- Does NOT refund the current billing period
- Preserves your access until the end of the already-paid period
This is distinct from a refund. Cancellation prevents future charges; refunds reverse past charges. We support cancellation freely; we do not refund.
7. Chargebacks and disputes
If you initiate a chargeback or dispute through your bank or card issuer for a transaction that is non-refundable under this Policy, we will:
- Contest the chargeback with full documentation of your acceptance of these Terms and this Refund Policy
- Suspend or terminate your account, with all paid access forfeited
- Report the incident to Razorpay’s risk-monitoring systems
- Pursue recovery of any funds awarded against us, including legal action where appropriate
Filing an unjustified chargeback constitutes a breach of our Terms of Service.
8. Refunds for legal compliance
In the rare event that a refund is mandated by a binding order from a competent court, regulatory authority, or applicable consumer-protection forum, we will comply with that order. Such refunds are not voluntary acknowledgements of fault and do not establish a precedent for future requests.
9. Razorpay’s role
Razorpay processes payments on our behalf. Razorpay is NOT able to issue a refund unilaterally; refunds (where granted under Sections 4 or 8) are initiated by Pookie CA and processed back to your original payment method via Razorpay.
Razorpay may take 5-10 business days to credit the refund to your bank account after we initiate it. We have no control over this timeline once the refund is initiated from our end.
10. Modifications to this Policy
We may update this Refund Policy from time to time. Material changes will be notified by email or by prominent notice on the Platform. Any update applies to transactions made AFTER the effective date of the change; transactions made before that date are governed by the version of this Policy in effect at the time of purchase.
11. Contact
For refund-related queries (within the limited exceptions of Section 4):
Pookie CA — Refunds Email: support@pookieca.com Subject line: “Refund Request — [Order ID]”
For all other queries: support@pookieca.com
12. Acknowledgement
By completing any purchase on Pookie CA, you acknowledge:
- You have read this Refund Policy in full
- You understand that all purchases are FINAL and NON-REFUNDABLE
- You have evaluated the free tier and product description before purchasing
- You agree to the limited exceptions and procedures in Sections 4-5
- You will not initiate chargebacks for valid, completed transactions
This acknowledgement is captured at the time of checkout via the Razorpay payment page.
Disclaimer: This Refund Policy is drafted to be enforceable in India under the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000. However, consumer protection laws may impose certain mandatory refund rights in specific circumstances that override merchant policies. Before going live, have this policy reviewed by an Indian lawyer familiar with consumer-protection law and Razorpay merchant requirements. Razorpay requires a clear refund policy visible on the merchant website as a condition of account approval.